I contacted them to request a full refund and am currently waiting for a response. Within two days, I managed to increase this bonus to approximately €1,200. Their customer service (VIP) is very good and always quick in helping. Once you are VIP they send you a lot of nice bonusses personally.
Jacktop Casino
After over two months of attempts and submitting numerous documents, his account was blocked, and he was told to undergo a video verification process to access his funds. As a result, the complaint was rejected due to the lack of cooperation from the player regarding the verification process. Despite multiple requests for a specific selfie for identity verification, the player did not provide the required documentation. Ultimately, the complaint was closed since the player stopped responding. Despite providing a selfie with ID and a utility bill, the casino continued to request the same documents, causing frustration and delays in accessing his funds. However, after multiple attempts to resolve the issue, the player did not respond adequately, leading to the rejection of the complaint due to insufficient cooperation.
We are truly sorry to hear about the troubles you have experienced regarding withdrawals, technical issues, and bonus restrictions. We believe in transparency, and our terms are always made available to ensure players know what to expect before using any offer.Your feedback is not taken lightly. Equally, your recognition of the support team and the VIP program means a great deal to us—these areas are designed to ensure that every player feels valued, with assistance available whenever it is needed.Thank you again for sharing your perspective with such clarity. Our team always strives to provide prompt and friendly assistance, and feedback like yours motivates us to keep improving every day.Thank you for trusting us and being part of our community—your support means a lot! Dutch players should be aware of the risks when using unlicensed platforms.Update 18-12No responses on my email.
- The issue was resolved when the player confirmed receipt of the withdrawal amount of 1250 euros, and the complaint was marked as resolved in the system.
- A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them.
- However, we found only minor issues in this casino when searching for unfair or predatory rules.
- It is wonderful to hear that you find enjoyment in the variety offered, as we put a lot of effort into keeping the gaming environment both diverse and engaging.
- Just silence and the same empty excuse over and over again.Stop lying about “individually reviewing cases.” If that were true, I wouldn’t be begging for a basic response.
The player from Norway had been trying to withdraw funds from JackTop Casino for three months but faced repeated rejections of her verification documents. The player from Croatia dealt with a lengthy verification process at Jacktop Casino since July, during which he submitted numerous documents for his 4,106 EUR winnings. Despite having a verified profile, her withdrawal attempts of €500 were denied with inconsistent reasons regarding her verification status. The player from the Netherlands had won €20,000 but faced issues withdrawing the funds due to repeated verification requests. The casino failed to respond adequately to the complaint, leading to the case being marked as unresolved by the Complaints Team. The casino’s communication and complaint handling were also found to be insufficient, with no genuine engagement or resolution offered.
Please know that we take every piece of feedback seriously, as it helps us improve and provide a better experience for all our players.Our team reviews each case individually to ensure that concerns are addressed fairly and thoroughly. Jacktop Casino serves as an exciting online hub for Australian players who crave top-tier slots, classic table games, and modern live-dealer experiences. Your satisfaction is our priority, and we are committed to carefully reviewing each case to ensure that our players receive the best possible service.Please rest assured that your situation has already been brought to our support team’s attention, and we are actively investigating it.
- When I send an email to discuss this they BLOCKED my account.
- Dear Amber, Thank you for your review.
- The player expressed gratitude for the support received and confirmed that all her withdrawals had been processed.
- The casino’s communication and complaint handling were also found to be insufficient, with no genuine engagement or resolution offered.
- Follow the rules (principles) of responsible gaming.
- Our team always strives to provide prompt and friendly assistance, and feedback like yours motivates us to keep improving every day.Thank you for trusting us and being part of our community—your support means a lot!
Jacktop casino games: ontdek het spelaanbod
It was found that JackTop Casino did close the account upon the final explicit request, but failed to act on clear signs of gambling distress and did not provide adequate responsible gambling support or timely account closure despite repeated warnings. We believe customer support is very important as it provides assistance should you encounter any problems with registration at JackTop Casino, managing your account, withdrawals, or other matters. Judging by the 34 user reviews given to JackTop Casino, it has a Great User feedback score.
Mobiel casino Jacktop: altijd en overal spelen
We perform checks on reviews Withdrawals take weeks, technicalIssues in abundance and the bonuses can only be played on silly games. I deposit money and i won 900€ .
Player’s withdrawal is delayed and account is blocked.
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. There are often restrictions on how much money players can win or withdraw at online casinos.
As explained previously, the amount in question was moved from your bonus balance to your main balance in accordance with our standard bonus rules. Dear Amber, Thank you for your review. Customer support is available 24/7 to assist with any queries or concerns. The casino is licensed and regulated by reputable authorities, ensuring fair and safe gameplay.
Despite the team’s efforts to assist, the player did not respond to requests for additional documentation, resulting in the rejection of the complaint. The player from Ireland faced ongoing verification issues with Jacktop Casino, having submitted the required documents multiple times over the past month without resolution. The Complaints Team had facilitated communication between the player and the casino, requesting updated documentation and confirming the need for better quality submissions. The Complaints Team communicated that, despite efforts to advocate for the player, the casino’s decision to void the winnings was upheld due to inconsistencies during the verification process.
The requirement for photos with the casino account as the background posed an additional challenge for users without a computer. The player from Japan had completed the KYC verification process but faced ongoing issues as the casino repeatedly rejected his submitted photos, preventing him from withdrawing funds. The player from the Netherlands filed a serious complaint against Jacktop and Bm.bet for gross negligence in handling his account. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Browse all bonuses offered by JackTop Casino, including their no deposit bonus offers and first deposit welcome bonuses. Our database presently holds 4 bonuses from JackTop Casino, which are listed in the ‘Bonuses’ section of this review.
Wat maakt Jacktop Casino uniek?
Some consumers have also reported issues with contacting the casino, noting that they have not received any responses to their inquiries.See more People jacktop appreciate the variety of games available and some consumers report that VIP support is helpful and quick to respond. Most reviewers were somewhat happy with their experience overall. Based on reviews, created with AI Companies on Trustpilot aren’t allowed to offer incentives or pay to hide reviews. Discuss anything related to JackTop Casino with other players, share your opinion, or get answers to your questions.
I won £433 which I spend because I couldn’t get verified, every time I sent documents it was not good enough t… Don’t touch this site they are a total joke, getting your account verified is total joke. When I send an email to discuss this they BLOCKED my account. They blocked my account as soon as I lost more than 1500€. They do not have a UK licence.Absolute scam of a casino. Used chat 3 times regarding the situation.Nothing happened.Don’t use it.
Got Scammed when deposit €20 four weeks ago. They have been ignoring me for WEEKS while holding my money hostage, e… Still not the withdraw on my bank account.
Gamblers can contact them via live chat or email to resolve any issues or get clarification on bonus terms. Visa, MasterCard, and popular e-wallets lead the roster of deposit and withdrawal solutions, making it simpler to manage funds. Banking options satisfy the primary needs of Australian players, offering classic credit-card transactions as well as modern e-wallet solutions. Typically, these codes are found on the official website’s promotions section or through newsletters sent to registered players.